Building Museums™ FAQ

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Frequently Asked Questions (FAQ)

I am a MAAM member. How do I register to receive my discount? Before registering for the Symposium, be sure to log into the Member Portal. Once logged in you will be able to select “MAAM Member” in ticket options. Questions? Contact

I am a speaker and I plan to attend only on the day that I am speaking. How do I register? Contact us at to register.

Will I be included in the attendee directory that is sent out to all attendees prior to the conference? Yes, you will receive a directory 1 week before the conference. Sponsors will receive the directory up to 4 weeks prior to the conference.

I have a “complimentary” registration because I am an exhibitor, a host site, or a volunteer. How do I register? Email to register.

Code of Conduct

The Mid-Atlantic Association of Museums (MAAM) is committed to providing a safe, inclusive, and welcoming environment free of bias and intimidation at all of our in-person and virtual events. In accordance with federal and state laws and with non-profit best practices, MAAM expressly prohibits any form of discrimination or harassment based on race, ethnicity, religion, sex, age, sexual orientation, gender identity, national origin, disability, physicality, marital status, pregnancy, parenthood, status as a Vietnam-era or disabled veteran, or any other protected classification.

Discriminatory or harassing behavior by or towards any staff, volunteer, contractor, member, fellow, presenter, participant, vendor, or other person participating in MAAM programs or activities will not be tolerated.


Anyone who experiences or witnesses any violation of MAAM’s Code of Conduct should report the incident to MAAM’s Executive Director or a member of the Board of Directors as soon as possible.

If you witness sexual harassment or assault, respond first to the affected person’s needs and safety. Support that person if they choose to report the incident but respect their decision to report or not report.

Kahla DeSmit, Executive Director, Mid-Atlantic Association of Museums,, 607-431-8248

MAAM is not an adjudicating body. However, MAAM will receive complaints to support addressing grievances associated with MAAM programs and activities.


MAAM is committed to enforcing this code of conduct at all levels of its organization. Unacceptable behavior will result in immediate removal from MAAM message boards, chats, Facebook groups, Discord/Slack channels, and the Building Museums™ Virtual Symposium and MAAM Membership without refund.

MAAM reserves the right to prohibit participation in future programs and activities as well as the right to rescind association awards, fellowships, and/or and revoking or prohibiting membership.

Registration Cancellation Policy and Refunds

If you need to cancel your registration, we will provide a refund of the ticket price, less a processing fee, up to 7 days prior to the start of Building Museums™.  We must receive your refund request in writing, by email, or in a written statement through WildApricot no later than 7 days prior to the start of Building Museums™ explaining the need for a refund.

Photography Policy

By registering for and attending this event, you grant the Mid-Atlantic Association of Museums (MAAM) and its authorized representative permission to film, photograph, or otherwise record your participation in the event. You further agree that such images, photographs, and recordings may be used by MAAM without your prior approval in any form and for any lawful purpose including, without limitation, promoting MAAM. Such use will not entitle you to any credit or compensation. You release MAAM, its officers, and employees from any liability connected with the use of any image, photograph, or recording taken during the Annual Meeting.

PO Box 4 Cooperstown, NY 13326


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